3 Employee Experiences That Set the World’s Best Workplaces Apart

Claire Hastwell

Author

What makes the best workplaces better than all the rest? According to the Fortune World’s Best Workplaces 2021 list, three factors in particular stand out.

On average, compared to other workplaces, employees at the World’s Best Workplaces are:

•  17% more likely to say they receive special and unique benefits

•  14% more likely to say they are offered training opportunities to develop professionally

•  13% more likely to say everyone has the opportunity to receive special recognition

This year’s list surveyed nearly 20 million employees from 10,000 companies worldwide, spanning 106 countries.

To be considered in the top 25, companies must be identified as outstanding global employers by appearing on at least five Best Workplaces lists in Asia, Europe, Latin America, Africa, North America or Australia during 2020 or early 2021.

Here are 3 companies that made the list — and how they beat the competition.

Special and unique benefits at Hilton: Lean in when there’s a crisis

•  At the World’s Best Workplaces, 85% of employees said they have access to unique and special benefits

•  That compares to just 68% at other workplaces*

While many companies — especially in the hospitality industry — scaled back on benefits in 2020 and 2021 because of the financial impacts of COVID-19, hotel chain Hilton (#3 on the list) leaned in and ensured its benefits would suit the times.

Furloughed employees continued to receive healthcare coverage, parental leave at full salary, financial relief through the 401K Cares Act and continued access to the employee assistance program, short-term disability and basic life insurance.

An assistance fund provided financial help with medical expenses, groceries and child and elder care for employees with COVID-19.

Hilton also built a Workforce Resource Centre to connect furloughed employees with new short-term and permanent jobs at other companies. The initiative now has more than 1 million jobs with more than 150 company partners across the globe.

Finally, with the pandemic pushing employees across all industries to seek out more flexible work arrangements, Hilton is meeting demand.

The company is introducing a program in which U.S. employees can work a four-day week while retaining full benefits, as well as sabbaticals of 30, 60 or 90 days. There’s also a “SuperFlex” model in which employees can choose their own schedule and hours.

Training and development at Atlassian: It starts before employees even begin

•  At the World’s Best Workplaces, 84% of employees say they are offered training opportunities to further themselves professionally

•  At companies that did not place on our list, just 70% of employees say the same

Software developer Atlassian (#23 on the list) wants to make sure everyone has the best chance at joining the team — which is why they’ve put together a Candidate Resource Hub to support candidates as they advance through the interview process. The hub houses resources for prospective candidates, as well as those who are actively interviewing.

Once candidates are hired on, they’re brought through a robust onboarding experience that includes product crash courses and individualized 90-day action plans.

When COVID-19 hit, Atlassian had to switch its orientation to be entirely virtual, practically overnight. To ensure employees felt more connected despite being remote, the team incorporated smaller breakout rooms on Zoom as part of the introduction.

Atlassian is also taking its recruitment expertise into the wider community, by offering interview skills workshops.

Created in response to COVID-19 displacing so many workers across industries, these workshops give a behind-the-scenes perspective from Atlassian’s own recruitment team, so that candidates can feel more confident about their next interview — whether that’s with Atlassian or elsewhere.

The workshops dive into tips and tricks to help candidates regardless of craft or profession, including interview basics, question techniques and time management during an interview.

Special recognition at DHL: Workers do more than just work

•  At the World’s Best Workplaces, 82% of employees say everyone has an opportunity to get special recognition

•  At other workplaces, just 69% of employees feel that hard work is recognized by their employer

At logistics company DHL Express, which took the top spot on the list this year, employee recognition isn’t just about how hard you work, but about bringing your full self to work — whether that’s through community contributions or developing your own passion projects.

Backed by the company’s mission of “connecting people and improving lives,” the DHL’s Got Heart program is a global initiative encouraging employees to share uplifting stories of any volunteer or fundraising work that they do in their personal time.

Finalists are recognized at the annual Employee of the Year event, with DHL donating to the finalists’ causes.

Typically, the three-day event, which also recognizes top performers, is held in a luxury resort with activities and a gala night presentation. Due to the pandemic, this year’s celebrations had to move to a Zoom conference, with winners receiving €25,000 donations for their causes.

Other recognition efforts include the Can Do Awards, which honor employees who have gone out of their way to help others, and the Festiv-ALL event, a new celebration in which employees can showcase their personal talents — anything from cooking to art to dance — for the chance to win prizes.

Benchmark your company culture

How does your company culture measure up on recognition, unique benefits and professional development? See how your company culture stacks up through Great Place to Work Certification™ and our Trust Index™ employee survey.

* “Other workplaces” are companies that contented for a place on our national Best Workplaces lists around the world; this includes both winning and non-winning companies.

Claire Hastwell

Author

Great Place To Work identifies Best Workplaces™ in Asia by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

For All™ Methodology

Great Place to Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2022 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 130,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:
1.  The criteria we evaluate

  •  85% concerned with Trust and Maximizing Human Potential and
  • 15% concerned with everything else

2.  Where the data comes from

  • 100% Trust Index for organizations with less than 100 employees
  • 75% based on the Trust Index survey analytics and 25% based on responses to the Culture Audit for organizations with more than 100 employees.
For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees