A ‘We are One Mindset’ in Rising Towards Challenges: White & Case Global Operations Centre Manila

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International law firm White & Case Global Operations Centre Manila (WCGOCM) thoroughly stepped up to the task in 2020 to provide an incredible depth of care and support for employees during extraordinary circumstances and earn their recognition as a Great Place to Work-Certified™ Company.

Early on, the company made it a priority to safeguard the jobs and benefits of their 500+ staff members and implement remote working arrangements to keep them safe. At the onset of the pandemic, more than 50% of their staff worked on desktops – but within just eight days, the office was 100% configured for remote working.

This impressive feat was achieved through a spirit of teamwork and collaboration, as their Procurement, Technology and Facilities departments joined forces to purchase an additional 310 laptops, have them configured by IT and then delivered to employees’ homes along with other critical equipment such as monitors, headsets, keyboards/mouse, docking stations, internet dongles, MAC desktops, and webcams.

The financial security of their people was also thoughtfully addressed, with an Additional Remote Working Allowance to purchase home office equipment and a data allowance being provided.

Special care was provided to the few critical third-party members who were needed onsite, such as drivers, security and housekeeping personnel. They were put on a rotating schedule of two weeks at work onsite with free food, transport and accommodations, followed by two weeks of paid rest/quarantine. To acknowledge their sacrifices on the front line, these personnel were also given an additional Php 5000.00 each month in April and May.

Despite an uncertain economic environment, the company invested significantly into maintaining the overall wellbeing of its workforce. Adjustments were made to their benefits packages to include Intellicare’s IntelliConsult and Medgate’s Telemedicince remote medical services, 10 free counselling sessions through its Global Lifestyle Assist program, six sessions with a mindfulness coach through its AWARE stress reduction program and weekly instructor led Virtual Guided Meditation sessions.

Engagement was also prioritized to ensure employees had sufficient channels to gain information and have their queries and concerns addressed. White & Case utilized their customized iConnectYou mobile app to provide information on Covid-19, coping with the lockdown, and stress management, while a special online newsletter called ‘We Are Juan’ was created at the onset of ECQ to provide fun and informative features and updates from both internal and external sources.

Ensuring camaraderie and unity was another key priority, undertaken through fun photo contests (with employees submitting their unique home workspaces and outfits of the day [OOTDs]), puzzle competitions, a Pride celebration and the launch of ‘Culture of Gratitude’ featuring a “Fairy Gratitude Mother” that read aloud thank you notes sent in by employees for their colleagues.

Personal and career development did not fall by the wayside, as White & Case leveraged on its Learning Capital framework to continue employee growth in topics relevant to their current situation, such as ‘Feedback that Works’, ‘Managing Virtual Meetings’, and ‘Creative Problem Solving.’

The organization maintained its keen approach towards community support, both for its internal and external community. Internally, they took special care of their ‘Third Party Team’ (critical personnel who had to work onsite) and conducted virtual ‘Pass The Hats’ for employees to contribute towards colleagues who have lost family members to the pandemic. At the same time, White & Case continued its support for 50 children under their care in Baseco, Tondo under the World Vision program.

Thanks to the heroic and thoughtful actions of their leaders, WCGOCM employees drew inspiration from them and displayed amazing resilience to ensure all operations continued to run smoothly in spite of the pandemic.

GPTW PH

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Great Place To Work identifies Best Workplaces™ in Asia by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

For All™ Methodology

Great Place to Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2022 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 130,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:
1.  The criteria we evaluate

  •  85% concerned with Trust and Maximizing Human Potential and
  • 15% concerned with everything else

2.  Where the data comes from

  • 100% Trust Index for organizations with less than 100 employees
  • 75% based on the Trust Index survey analytics and 25% based on responses to the Culture Audit for organizations with more than 100 employees.
For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees