Leaping Forward: Empowering a More Connected World with Ericsson

PEK KEE SUM, RACHEL DOMINGO, & XYRIS TAPIA

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“Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.”

-Börje Ekholm, President and CEO, Ericsson

The Impact of COVID-19

Ericsson is a global 5G technology leader, powering 111 commercial 5G agreements and 65 live 5G networks worldwide. As an Information & Communication Technology (ICT) leader, Ericsson’s mission is to enable the full value of connectivity for both consumers and businesses, creating a positive impact for societies.

The current Covid-19 pandemic has highlighted the critical importance of connectivity in our societies: offering performance, reliability and versatility. Today, the resilience of mobile networks has become a critical source of support to keep us connected.

As we are now spending more time studying and working from home, there has been a wave of data explosion, as well as a geographical shift of data traffic from downtown and public areas to suburban residential areas, as employees started working from home instead of the office. In addition, there is an increase in voice traffic with people making more and longer voice calls.

Going Virtual

From a business practice perspective, the Covid-19 pandemic has made it imperative for businesses to connect virtually with customers and employees via digital platforms. These experiences have also shone further light on the important role business leaders play in leading the communities through times of uncertainty and crisis.

At Ericsson, the key priority is to protect the health and safety of customers, partners and employees. A variety of precautionary measures were put in place proactively at the beginning of this global crisis. This included temperature checking and additional sanitation at all local offices in the region, a work from home model for around 85,000 employees globally; as well as restricting travel and withdrawing from events as early as February 2020.

During these challenging times, Ericsson is proud to have dedicated teams as well as a diverse and inclusive culture. The focus is now on ensuring the ongoing physical and mental health of the workforce. All internal interactions at Ericson are currently taking place through virtual employee meetings, pulse surveys and e-newsletters, at a regular and constant pace, in order to focus on the well-being of the teams, both locally and regionally.

Understanding that the current situation brings a sense of anxiety amongst employees, Ericsson encourages an open culture where the employees can reach out to their respective leaders for support on a variety of topics. An Employee Assistance Program has also been established to provide employees with external resources for professional counselling services.

At the same time, the regional leadership team is actively celebrating foundational values such as Inclusion, Empathy and Humanness, to encourage acts of inclusion, compassion, empathy, caring and kindness amongst employees in daily activities.

Additionally, internal Task Force teams have been organized at both on global and local levels to prepare response plans in case of emergencies. Dedicated webpages were set up to provide relevant information around Covid-19 from the World Health Organization (WHO), as well as updates from local government authorities for country-specific developments.

Recruitment

While many companies have halted their recruitment, Ericsson has continued to recruit roles as required by their business and has found creative ways to bring new employees onboard.

The ICT leader’s talent acquisition campaigns include the following statement “Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.”

The entire end to end recruitment process is facilitated online using video interviewing tools such as MS Teams, Skype and their custom video interviewing tool – Modern Hire. To further assist hiring managers, the teams even created video guides on how to how to connect with candidates. Laptops and materials are then couriered to new employees and virtual sessions organized with line managers and the IT team to help navigate the onboarding process.

Hearing from Team Ericsson

Despite the pandemic turning the world into a state of uncertainty, Ericsson sees it as an opportunity to come together and prepare for the future. Recent conversations have started with teams reflecting around the theme of “the workplace of the future”- where technology and digital transformation is the new norm.

With all these initiatives in place, it is not surprising why Ericsson members agree that they are a Great Place to Work. Here are a few of their testimonials:

For over 23 years, I have been working at Ericsson, achieving my dreams and reaching my career goals. I have visited places and countries I only dreamt of going before. I meet people, CEOs, Presidents, Country Managers, from all walks of life, of different nationalities and cultures. It’s a company which respects you as a person, regardless of your origins. It is a place where truth, honesty and integrity are valued at the highest degree. It has made me who I am today.
– Priscilo Mendoza – Head of Sourcing – Ericsson Philippines

Working from home is the reality now. We are still getting our work done as effectively as before when we were still working from the office. This is thanks to the strong digital platform Ericsson has laid out for the employees. Transitioning from face-to-face meetings to virtual meetings was seamless. Ericsson has supported us in every way during this pandemic, from ensuring that we have the right tools up to our mental well-being. I’m glad Ericsson is supporting us in this new set-up.
– Alen Bea Ducao – Integration Engineer – Ericsson Philippines

PEK KEE SUM, RACHEL DOMINGO, & XYRIS TAPIA

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Great Place To Work identifies Best Workplaces™ in Asia by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

For All™ Methodology

Great Place to Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2022 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 130,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:
1.  The criteria we evaluate

  •  85% concerned with Trust and Maximizing Human Potential and
  • 15% concerned with everything else

2.  Where the data comes from

  • 100% Trust Index for organizations with less than 100 employees
  • 75% based on the Trust Index survey analytics and 25% based on responses to the Culture Audit for organizations with more than 100 employees.
For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees