Reflections on HR: The New HR Agenda in an Ever-Evolving Landscape (Part 2)

DENISE BAJE

Author

Stay in the know. Catch up on part one here.

In the Philippines, we are admittedly still dealing with the realities of the new normal brought about by the pandemic, and it’s safe to say that 2021 has been a year of transitions. From remote offices, relying on virtual meetings, digitization, and automation of work processes, we’re now focusing on how to incorporate a hybrid approach to our work setups. The Best Workplaces™ aren’t waiting for things to go back to what they were pre-pandemic—they’re adapting and rebuilding for the long haul.

Employees in various industries are experiencing physical illness, mental exhaustion, stress, burnout, anxiety, grief and so much more. HR’s role in enhancing and uplifting the employee experience is more important than ever. Employee safety isn’t just about physical environments anymore. In our Philippines’ Best Workplaces™️ 2021 report, we found that the organizations who made it to the list had an average score of 89% on the statement “This is a psychologically and emotionally healthy place to work.”

As we continue to discuss these new realities, what else is on the new HR agenda?

4. HR as a champion for mental health and wellbeing

As people advocates in our organizations, we must never forget that employees are human beings. Genuine care and connection isn’t just for our personal lives, but for our working lives too. When we feel physically, emotionally, and psychologically safe in our work environment, it’s easier for us to bring our whole selves to the table. This is because we know that we are being valued not just as employees, but as human beings. We are respected and treated fairly no matter what we are going through beyond office hours. The challenges brought about by the pandemic further highlighted the need to ramp up programs and policies around mental health and employee well-being. It’s not about the number of free workshops, food deliveries, or virtual parties we throw; it’s about making your people feel that you truly care about them. It can be as simple as genuinely asking them how they are and providing that space to vent. Or, optimizing the number of meetings that your team has on a weekly basis so that people can have a few extra hours to spend however they like; whether with their children, pets, or other family members. Some companies even have dedicated wellness or happiness managers in charge of finding new ways to boost morale and support employees’ well-being. It’s really about the little things that showcase the element of “personal touch” that makes all the difference. Acting from a place of empathy and compassion for our fellow co-workers encourages everyone in the organization to do the same—making your workplace better not just for the people in it, but for the world too.

5. HR as an innovator for the future of work

Now that we’re nearly 2 years into living with the aftermath of a health crisis, the way we work will never be the same as it was. The silver lining is that we now have the opportunity to reshape how we work as a society not only to adapt to the changing times, but to also enhance our productivity and innovate for the future. What changes do we need to embrace so that our people can be less stressed yet more motivated to contribute to the goals of the organization? It’s our chance to come up with creative solutions to the problems businesses face these days and to really tap into the plethora of ideas that our own people can contribute to. How can we be more inclusive towards all our employees and the variety of needs that they have? By embracing flexibility, digitization, hybrid work setups, and the introduction of new jobs that address the novel challenges our organizations are facing. Yes, it may seem difficult to let go of the systems we’ve grown accustomed to, but rebuilding these foundations and embracing change has proven to be the key to resilient and successful workplaces. We may not have all the answers right now, but as HR leaders, we certainly have the tools to empower our people and encourage Innovation By All™️.

Be a great workplace For All™️

Having a systematic and continuous way of gathering feedback around the employee experience provides the data and insights needed to create a roadmap for affecting positive change. Gather and analyze your employees’ experience with our employee survey.  

DENISE BAJE

Author

Great Place To Work identifies Best Workplaces™ in Asia by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

For All™ Methodology

Great Place to Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2022 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 130,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:
1.  The criteria we evaluate

  •  85% concerned with Trust and Maximizing Human Potential and
  • 15% concerned with everything else

2.  Where the data comes from

  • 100% Trust Index for organizations with less than 100 employees
  • 75% based on the Trust Index survey analytics and 25% based on responses to the Culture Audit for organizations with more than 100 employees.
For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees