Stepping Up to the Challenge with Excellence: PSG Philippines

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Joining the list of Great Place to Work-Certified™ companies this year is the Philippines arm of PSG, the world’s largest provider of outsourced recruiting support, as they navigated the uncertain waters of 2020 with utmost care and concern for their employees’ well-being.

As the largest offshore recruiting team amongst PSG’s global divisions, the company had the unenviable task of transitioning more than 1600 employees to a work-from home arrangement. Luckily, the team was well-prepared, and even before the Emergency Community Quarantine was announced, had already piloted the WFH program with 30 employees.

Within just 9 days from the commencement of the ECQ, 99% of all employees were enabled for remote working, with leaders such as Team Managers and Directors also volunteering to deliver equipment. Employees were further provided with internet connection through partner ISPs or portable dongles.

Statements from their employee survey results showed:

96%
This is a physically safe place to work.
93%
I am given the resources and equipment to do my job.

For those who could not work at home or were needed onsite, PSG took the extraordinary measure of converting three floors of their Makati offices into living quarters and made arrangements for these employees’ laundry, food and other essentials.

At the same time, the organization brought together its people with a rallying call from their Vice- and Co- Presidents in April, assuring them that leadership was standing with them in such difficult times and that the company would continue to strive for excellence and step up to the challenge.

To upkeep employee health, motivation and personal growth, the company leveraged on their existing #BePSG culture program to undertake a variety of engagement, wellness and development programs for their workforce during the year.

PSG Global Solutions Great Place to Work Certified
This photo was taken Pre-Pandemic

PSG utilized all possible channels to deliver clear, transparent and two-way communication with employees while keeping their spirits up with a range of fun activities. Their ‘WeTalk’ series of seminars that was launched in 2019 customized new topics that were relevant to their employees’ needs at the time, such as ‘Yoga for Beginners’, ‘Eating Right’ and ‘Mental Health’.

Concurrently, their Quarterly Company Reviews that were designed to inspire excellence and promote fun within the organization turned virtual with video competitions and use of social media tools such as Facebook live to capture the essence of the live performances that were held pre-pandemic.

While Zoom was utilized for weekly team huddles and departmental meetings called ‘Half Hour’, PSG further felt the need to incorporate more relaxed and informal interaction as well. A new custom called ‘Happy Hour’ was therefore established. This special web broadcast featured the lives of managers or other significant people in the company, thus humanizing leaders in the eyes of employees and fostering closer relationships.

Despite the ongoing pandemic, staff development continued to remain one of PSG’s guiding principles, as they focused on the two key areas of developing leaders from within and elevating employee skills through programs, webinars and training sessions held regularly throughout the year.

Despite initially suffering from a financial downturn as hiring freezes were implemented across the globe at the start of the Covid-19 pandemic, PSG Philippines’ nimble and comprehensive response towards enabling, empowering and encouraging their workforce bore fruit as the year progressed.

They were awarded one of 2020’s Best of RPO Companies by Indeed with an average rating of 4.9 out of 5 stars from clients and by the end of the year, had already surpassed their target revenue by 2.8%. It is certainly a great testament to the success of their approach that this Great Place to Work Certified™ company has managed to rebound so quickly during a year filled with such adversity.

For more Inspiring stories, and our latest Philippine Workplace Culture Insights, download your copy here.

Great Place To Work identifies Best Workplaces™ in Asia by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

For All™ Methodology

Great Place to Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2022 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 130,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:
1.  The criteria we evaluate

  •  85% concerned with Trust and Maximizing Human Potential and
  • 15% concerned with everything else

2.  Where the data comes from

  • 100% Trust Index for organizations with less than 100 employees
  • 75% based on the Trust Index survey analytics and 25% based on responses to the Culture Audit for organizations with more than 100 employees.
For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees