Great Workplaces™ Care in Action – S&P Global

Xyris Tapia

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Ready to Shield Their Employees

S&P Global is one of the Philippine companies who is more than ready to protect their employees.

In early January 2020, when Taal Volcano in the province of Batangas, about 50 km south of Manila, erupted, ash fall affected nearby towns all the way to Manila. It became difficult for many people to travel to and from work. S&P Global’s immediate response was to provide their employees with a steady supply of N95 masks, surgical masks, and safety goggles.

Weeks thereafter, when news of the Coronavirus outbreak emerged, having these supplies readily available worked to their advantage. They did not stop there – when President Duterte declared a semi-lockdown policy in February and suggested businesses to adopt a flexible work arrangement, the management team stepped up and advised employees to update their addresses on their respective team directories, in case the situation escalates. They issued generous transportation allowances to encourage employees to avoid mass public transportation. Emails on Coronavirus updates, proper handwashing, and travel and safety reminders were also disseminated, aside from continuing to provide safety masks and alcohol to each employee.

The leaders’ foresight proved fruitful. When the Enhanced Community Quarantine was eventually put in place by mid-March, their IT personnel immediately packed and delivered desktops to their homes, and meticulously assisted in setting these up to ensure that they can comfortably and efficiently work from home. Employees were also issued internet dongles and routers to buffer against poor internet signal.

Care in Action S&P Global
The Facilities team, helping with the release of internet routers and desktops

“The following morning after my PC was delivered, I realized that I no longer have to risk going out and travel to work. There were no words to express the relief I felt given my past history of pneumonia. If the management team acted a little too late, delivery of PCs will not even be possible as a lot of couriers ceased operations after the comprehensive lockdown rules set in. The worst may not be over, but I know we are in good hands with a company that prioritizes employee’s well-being more than anything else. Indeed, S&P Global is truly a great place to work!” -Christine Lynn Sy

“In the midst of the COVID-19 pandemic, I am happy to be in a company that prioritizes first and foremost the safety of its people. Work From Home is now in place as machines were shipped to employees’ homes. Despite the shortage of masks and alcohol due to panic buying, our company is providing both.” – Melody Gulmatico

Care in Action S&P Global
Care in Action S&P Global
collage s&P CIA Great Place to work

IT and Facilities teams coordinated to make sure the employees can bring their desktops home.

Setting The Bar For High-Trust Culture

To further support their employees after the government announced a lockdown on March 16, 2020, the S&P Global leadership team launched additional programs, which include a Covid-19 designated microsite that was easily accessible to all employees. The microsite contains global updates about the pandemic and how the company is responding to it.

Putting the employees’ mental and emotional well-being was also a priority focus of S&P Global’s initiatives. They rolled out health support coverage via tele-doctors, gave additional paid sick leave to those who are on self-quarantine or exhibiting COVID-19 symptoms, and provided additional paid care leave for everyone who is caring for a sick child or an elder. Mental health and emotional support platforms are also available through a 24-hour Employee Assistance hotline for employees and their dependents. For those who need support as they transition to new ways of working, a LinkedIn Learning tool for stress management is available for them.

s&P CIA Great Place To work
Remembering to appreciate employees amidst the critical situation.

To maintain trust and pride within the organization, S&P Global’s leaders believe it is important to provide utmost security for their employees in such difficult circumstances. They are indeed committed to do this not only for their tenured employees but also for those new to the S&P Global family. Despite the limitations brought by the ECQ, the new hires officially joined S&P Global from their original start dates and are compensated even for days when they are unable to render work remotely.

Learning from the challenges brought about by the pandemic, the leadership team and HR are now looking into various strategies for talent acquisition and development, employee engagement, performance and management, to adapt to the “new normal.” They shared, “At the end of the day, S&P Global is committed to the well-being of our employees while keeping in mind our commitment to our clients.”

S&P CIA Great Place to work
Supporting each other.

Caring Beyond The Family Aside from reaching out to their workforce, the S&P Global Foundation is responding to the COVID-19 pandemic with a multi-pronged approach that addresses necessities on a global, national and local scale, and allows support for emerging needs. They have put grants for nongovernmental organizations (NGOs) focused on supporting food scarcity, medical supplies, and a broad COVID-19 response.  A virtual volunteerism platform is also available. This goes to show that their concern goes beyond the organization, and that they continue to exemplify values that they wish to imbue not only among their employees but to the community as well.

“Now that I have time to pause and reflect, I would like to thank our company (S&P Global) for their efforts and concern for all the employees. In this crisis, they have shown that they are true to their core values and follow through on their promise of #peoplefirst.” – Glaiza Marie Gagno

S&P foundation CIA Great Place to work
The S&P Global Foundation allotted an initial pool of $2 Million in funds to support the global response to COVID-19.
Xyris Tapia

Author

Great Place To Work identifies Best Workplaces™ in Asia by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

For All™ Methodology

Great Place to Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2022 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 130,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:
1.  The criteria we evaluate

  •  85% concerned with Trust and Maximizing Human Potential and
  • 15% concerned with everything else

2.  Where the data comes from

  • 100% Trust Index for organizations with less than 100 employees
  • 75% based on the Trust Index survey analytics and 25% based on responses to the Culture Audit for organizations with more than 100 employees.
For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees