Jiving with Hope and Happiness: Ingram Micro Philippines

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The Philippines’ division of global technology and supply chain company Ingram Micro is no stranger to being recognized as one of Philippines Best Workplaces™, as they make the list for the second successive year.

Their response to Covid-19 was swift; within just 3 to 4 weeks of the unprecedented shutdown in Manila, the entire workforce was deployed remotely and equipped with nearly 2,000 new laptops, countless monitors and other work peripherals to enable 100% business resumption and support of their global stakeholders and clients.

Even as the company had to quickly adjust to the increased demand of their services during the pandemic, employee concern and support remained an utmost priority. Their global Leadership Team formulated a set of protocols that reflected their commitment in responding thoughtfully to the pandemic, which were cascaded down to country leaders.

This cross-organizational ‘guiding compass’ included a commitment to not eliminate jobs, manage new hires with flexibility, assess operational costs to ensure smooth sailing through potential financial impacts as well as to take care of employee welfare in a transparent and coordinated manner.

In addition to keeping their job security, existing employees enjoyed a wide range of benefits and work-from-home support, including being provided with office equipment and internet and electricity subsidies.

When it came to new hires, with nearly 300 new hires, no job offer was rescinded in 2020. The company even went the extra mile to offer financial assistance to employees who had to endure delayed start dates.

In a move that showcased empathy towards the psychological welfare of their people, Ingram Micro announced an expansion to their Employee Assistance Program to include comprehensive support for employees, their family members and even their housemates.

To further provide their employees with a sense of normalcy during the pandemic and support their personal growth, the company initiated the Learn from Home campaign, which included courses on Skillsoft and LinkedIn Learning that were extensively utilized and appreciated, along with several tool kits for leaders called Purposeful Leadership.

With the nation enduring a variety of challenges, a heavy focus was placed on community support under their CSR banner program called IM H.O.P.E. (Helping Others Progress and be Enriched). Working with NGO partners, at least seven fundraising and donation activities were completed, with monetary support going towards education, PPEs, hunger and disaster relief, amongst others.

Ingram Micro also focused on motivating and rewarding employees. In addition to launching their Life at Ingram Micro Community Blog and Life at Ingram Micro TV, the company also took full advantage of JIVE, the digital rewards platform launched 2 years ago to promote recognition and provide rewards to their associates.

While the country grappled with the pandemic, Ingram Micro ensured that camaraderie and engagement amongst their employees stayed at their highest via a comprehensive event calendar. Social events in 2020 included Pride Celebrations, ‘Fun-at-Home’ series of events and activities, ‘A Step into Greatness’ virtual celebration, a virtual Halloween Fright Fest (that featured Filipino folklore and mythological creatures!) and a 2-week Rise Up Holiday Fest that culminated in a Star Awards Night with fun activities such as a Lip Sync Battle and exciting raffle prizes.

In the midst of a challenging period, Ingram Micro held true to their values, proving once again to be a company devoted to supporting their associates in every way, giving them memorable experiences and providing them with a truly great workplace experience.

Great Place To Work identifies Best Workplaces™ in Asia by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

For All™ Methodology

Great Place to Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2022 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 130,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:
1.  The criteria we evaluate

  •  85% concerned with Trust and Maximizing Human Potential and
  • 15% concerned with everything else

2.  Where the data comes from

  • 100% Trust Index for organizations with less than 100 employees
  • 75% based on the Trust Index survey analytics and 25% based on responses to the Culture Audit for organizations with more than 100 employees.
For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees