Leaning on Values to Lead Boldly: Synchrony Global Services

GPTW PH

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In 2nd place on the Philippines Best Workplaces™ 2021 list is Synchrony Global Services Philippines, a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products.

Employee safety was their key priority when the lockdown began, especially since Synchrony’s services were deemed essential and their office had to continue operations.

Staying open with a skeletal workforce of 1,000 employees that had volunteered to hold down the fort, Synchrony put into place stringent measures and special benefits above and beyond what regulations called for, such as housing staff in world-class hotels to ensure their comfort and restricted room capacity to a maximum of two employees per room, along with transportation services, free on-site meals, and a generous on-site work allowance.

Employees who worked from home also enjoyed full financial support, such as monthly communication stipends, extended deadlines for reimbursement of benefits, expansion of monthly wellness program to include online yoga or gym classes and a one-time wellness assistance for them to purchase isopropyl rubbing alcohol, vitamins, masks and other provisions for their health.

In recognition of potential financial concerns, a special one-time CEO monetary award was given to ALL employees, from rank and file to senior management, along with the advancement of a proration of their 13th month pay. In light of the extenuating circumstances of the year, a Funeral Assistance Benefit was established for close family member deaths during 2020 (whether COVID-related or not).

With close to 2700 employees in the Philippines, a holistic and comprehensive approach to physical and mental wellness was quickly adopted to ensure all employees’ and their families’ wellbeing via a 24/7 Employee Assistance Program (EAP).

Of course, those that were afflicted by Covid-19 were thoughtfully taken care of with 100% coverage of sick days, health insurance coverage for employees and dependents along with swab tests for employees with symptoms.

Understanding the psychological strain the pandemic may cause, the company also launched monthly mental health webinars with a mental health professional that covered important topics like stress management techniques, mental resilience, working from home effectively and smart parenting during this pandemic.

Throughout the pandemic, Synchrony kept their channels of communication with employees open. They implemented pulse surveys for the first time and organized a special Virtual Benefits Festival so that all employees were aware of the support they could avail.

Leadership was thoroughly empowered to care for employees, themselves and the company. Activities included a Virtual Talakayan, Roundtable sessions with employees, various Virtual Training programs, an engagement playbook, Virtual Frontline Leadership Conference, BISIG Online Celebration and Toastmasters International.

Synchrony has always believed that caring for their employees also means caring for their families, and these are the values that shone through every activity they implemented to thrive during the pandemic.

Along with special activities for kids such as Synchrony After School and Summer Camp, last year’s Family Day was celebrated virtually with 9,115 viewers, featuring virtual fun activities, the performance of local guest artists and rewards & recognitions to show appreciation for the great work of their employees. Synchrony’s propensity for meaningful action to support diversity continued unabated in 2020 with the Virtual Diversity Experience themed “Diversity is Not Enough. Be the Difference.” Synchrony’s CEO and Chief Diversity Officer kicked off the event that included keynotes and talks from the author of “White Fragility,” Juju Chang of ABC News, the attendance of basketball star Dwyane Wade and lively roundtables to discuss issues.

GPTW PH

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Great Place To Work identifies Best Workplaces™ in Asia by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

For All™ Methodology

Great Place to Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2022 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 130,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:
1.  The criteria we evaluate

  •  85% concerned with Trust and Maximizing Human Potential and
  • 15% concerned with everything else

2.  Where the data comes from

  • 100% Trust Index for organizations with less than 100 employees
  • 75% based on the Trust Index survey analytics and 25% based on responses to the Culture Audit for organizations with more than 100 employees.
For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees