The Management Agenda in the New Normal: Adapt and Transform Workplaces by Building a High-Trust Culture

GPTW PH

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The year 2020 was one defined by change and adaptation in the workplace. The adjustment towards social distancing, the transition to working  from home faced with general structural issues in connectivity, and the conversion to virtual engagement platforms were some of the early transformational challenges that organizations across the Philippines underwent. While it was a demanding period, the natural instinct of Filipinos to come together in a time of crises made it bearable and achievable.

Once the dust had settled in the shift to remote working, however, a different set of challenges arose. These were issues distinct to working from home, such as technology failures, difficulty in supervision and a lack of focus due to familial responsibilities. As leaders and employees could no longer physically see each other at work, there also arose issues pertaining to accountability and responsibility. This growing ‘Crisis of Trust’ in the workplace, as described by Harvard Business Review in Feb 20211, teaches us an important lesson – trust and adaptability are intrinsically linked.

If organizations wish to enhance their agility and adaptability, especially during challenging circumstances, they need to start developing a high-trust workplace culture.

Our Philippines Best Workplaces™ emerged robustly from the quagmire of 2020 because they had invested into building a high-trust culture within their organization. This enabled them to reap the rewards of having an agile workforce and supportive employees during this global pandemic. The employees of these workplaces responded positively to management decisions, they stood in solidarity with their leaders and colleagues, they went the extra mile to serve customers and sustain the quality of their services, and they worked together with their leaders to support the wider community and create a positive impact in the country.

As we look to the future, many uncertainties still lie ahead. The deployment of vaccines looks to be an extended process, and in the meantime, we face yet another resurgence of the virus in Manila in early 2021. The date of return to offices or the opening of schools remains unclear as employees continue their struggle to juggle work and familial responsibilities. The sad truth is that we can’t know for certain if the worse is over, or yet to come.

The key, therefore, is for organizations to create a permanent state of adaptability. One-time transformations are no longer enough – future ready workforces need to be empowered to deal with whatever predicament or crisis comes along next. This can be achieved by creating a high trust culture and ‘writing the ability to adapt and transform into the company’s DNA’2 .

The roles of leaders are evolving. Traditionally, their responsibilities were focused on making the big decisions, but success in the modern workplace calls for a more collaborative approach. Leaders now need to focus on facilitating a high trust working environment that inspires innovation, adaptability and loyalty from their people. By doing so, employees have the opportunity to feel heard and appreciated, while leaders are equipped to make better decisions that reflect their concern for employee welfare. Building trust also enables employees to bring the best of themselves to work and be themselves at work. They have a chance to show their true colors and rise to the occasion. The pandemic brought out the Bayanihan spirit in all Filipinos and showcased the courage and care that exists in our community and workplaces. We must continue to harness this heroic spirit as we prepare for future challenges.

Let us now work together to not merely defeat the pandemic, but to create a robust environment of trust in our workplaces, as this is the only way we can soar above any impending uncertainties and challenges. We have seen these heroes in our workplace, so let’s empower them with trust, so that they may everyday be able to do their part in making things better for the people, better for the business, better for the community and better for the world.

SOURCES:

1 https://hbr.org/2021/02/wfh-is-corroding-our-trust-in-each-other

2 https://hbr.org/2021/03/the-secret-of-adaptable-organizations-is-trust

GPTW PH

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Great Place To Work identifies Best Workplaces™ in Asia by surveying over 1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting over 4.7 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2021 or early 2022.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000) of those employees located outside the headquarters country.

Great Place To Work identifies Best Workplaces in Asia™ by surveying 2.1 million employees in Asia and the Middle East about the key factors that create great workplaces for all and analyzing company workplace programs impacting 5.9 million employees in the region.

To be considered, companies must first be identified as outstanding in their local region by appearing on one or more of our Best Workplaces lists in Bahrain, Greater China (including China, Hong Kong and Taiwan), India, Indonesia, Japan, Kuwait, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, UAE, Vietnam during 2022 or early 2023.

Companies rank in three size categories: Small and Medium (10-499 employees); Large (500+); and Multinational. Multinational organizations are also assessed on their efforts to create great workplaces across multiple countries in the region. They must appear on at least two national lists in Asia and the Middle East and have at least 1,000 employees worldwide with at least 40% (or 5,000+) of those employees located outside the headquarters country.

For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

For All™ Methodology

Great Place to Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2022 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 130,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:
1.  The criteria we evaluate

  •  85% concerned with Trust and Maximizing Human Potential and
  • 15% concerned with everything else

2.  Where the data comes from

  • 100% Trust Index for organizations with less than 100 employees
  • 75% based on the Trust Index survey analytics and 25% based on responses to the Culture Audit for organizations with more than 100 employees.
For All™ Methodology

Great Place To Work, the global authority on workplace culture, determined the Philippines Best Workplaces™ 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of over 450,000 employees across the Philippines.

Employees responded to over 60 survey questions describing the extent to which their organization creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organization, no matter who they are or what they do. We analyze these experiences relative to each organization’s size, workforce makeup, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organization to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news, and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

Categories:
These organizations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Small 10-99 Employees

For larger organizations with more than 100 employees, we also use our Culture Audit™ tool, asking organizations to share with us their practices, policies, and programs to create a great workplace For All™ and evaluate the approach they take.

  • Medium 100-999 Employees
  • Large 1000+ Employees